Additional Features

Two-Line CapTel^®

With Two-Line CapTel, callers can dial you directly, rather than dialing the captioning service first. As a Two-Line CapTel user, you can also access special features available through your telephone provider, such as call waiting and voicemail.

To use Two-Line CapTel, you need:

• A CapTel phone (model 200)
• Two separate phone lines, each with its own number. The jacks for both lines need to be side by side or close together

Call 1-866-694-5824 (voice/TTY) or e-mail garelay@hamiltonrelay.com to learn more.

Instant Relay

Hamilton Instant Relay allows you to place and receive calls through your computer or wireless device using AIM^® Instant Messenger or GoogleTalk^®. To learn more, click here.

Computer (ASCII) Calls

Computer users can access Georgia Relay by setting their PC communications software to the following protocols:

• 300 or 1200 Baud (if you have a choice, use 300)
  
• 8 bit ASCII Code
  
• No parity
  
• 1 stop bit
  
• Half duplex
  
• No X-modes required (no flow control)
  
• No terminal emulation or TTY emulation
  
• Dialing timeout at longest possible time, infinity preferred
  
• Local Echo ON (may be called "Echo Typed Characters" Locally)
• PC to ASCII TTY and ASCII TTY to Georgia Relay
  

Note: Not all TTYs have ASCII capability. A TTY must have ASCII capability in order to connect to a PC.

PC to Baudot TTY

A special modem with Baudot capability is required. PC settings should be determined according to the PC's software.

Speech-To-Speech (STS) with Privacy

When an STS user requests this option, only the CA will be able to hear the user's voice, not the other party.

True Caller ID

If you subscribe to Caller ID through your local telephone company, you can receive the same service through Georgia Relay. When a person calls you through Georgia Relay, their name and number will appear on your telecommunications device, rather than Georgia Relay's Caller ID information. If Caller ID information is blocked, or if the call is out of the area or caller information is unavailable, you will receive a message to that effect.

Directory Assistance

Upon request, Georgia Relay can access directory assistance for local and nationwide telephone numbers. Once the number is obtained, the Georgia Relay CA can place the call for the Relay user. Please note that normal directory assistance charges will apply.

900 Pay-Per-Call

TTY users can place these calls by dialing 7-1-1 and letting the CA know that they want to make a 900 pay-per-call. Creating a Georgia Relay Customer Profile gives Relay users the option to permanently block these calls.

Voicemail and Answering Machine Retrieval

TTY users can have their voicemail or answering machine messages retrieved through Georgia Relay. To request this service, simply tell the CA you want to listen to your messages or give them your access code, if required.

Spanish-to-Spanish and English-to-Spanish Translation

Georgia Relay makes it easy for Spanish- and English-speaking Georgia Relay users to call one another by phone. Other features for Spanish users include STS and Pay-Per-Call.

Conference Calls

Whether using traditional Relay, CapTel, Speech-To-Speech, Internet Relay, Video Relay Service or almost every Georgia Relay calling feature, you can make conference calls.

TTY to TTY with Voice Intercept

When a TTY user calls with a prepaid phone card or calls another TTY user at a location where an operator or automated answering service first answers the phone, he or she may place the call through Georgia Relay. The Georgia Relay CA makes the connection according to the voice that first answers the phone, or the automated prompts, and then connects the two lines, so the call can continue TTY to TTY.

Turbo Code

On TTYs with the Turbo Code feature, the Relay user can send information at the same speed in which it is typed. The user can also interrupt, resulting in a more natural conversation flow.

Prepaid Calling Cards

Through Georgia Relay's service provider, Hamilton Relay, you can purchase long-distance minutes that can be used to make Georgia Relay calls. The card can be used from any telephone, but only for Relay calls. To learn more or to buy cards, contact Hamilton Relay Customer Service, 1-866-694-5824 (Voice/TTY).