Additional Features
Two-Line CapTel®
With Two-Line CapTel, callers can dial you directly, rather than dialing the captioning service first. As a Two-Line CapTel user, you can also access special features available through your telephone provider, such as call waiting and voice mail.
To use Two-Line CapTel, you need:
- A CapTel phone (model 200)
- Two seperate phone lines, each with its own number. The jacks for both lines need to be side-by-side or close together
Call 1-866-694-5824 (voice/TTY) or e-mail garelay@hamiltonrelay.com to learn more.
Instant Relay
Hamilton Instant Relay allows you to place and receive calls through your computer or wireless device using AIM® Instant Messenger or GoogleTalk®.
To learn more, click here.
Computer (ASCII) Calls
Computer users can access Georgia Relay by setting their PC communications software to the following protocols:
- 300 or 1200 Baud (if you have a choice, use 300)
- 8 bit ASCII Code
- No parity
- 1 stop bit
- Half duplex
- No X-modes required (no flow control)
- No terminal emulation or TTY emulation
- Dialing timeout at longest possible time, infinity preferred
- Local Echo ON (may be called "Echo Typed Characters" Locally)
PC to ASCII TTY and ASCII TTY to Georgia Relay
Note: Not all TTYs have ASCII capability. A TTY must have ASCII capability in order to connect to a PC.
300 Baud
8 Bit ASCII code
No Parity
Half Duplex
PC to Baudot TTY
A special modem with Baudot capability is required. PC settings should be determined according to the PC's software.
Speech-To-Speech (STS) with Privacy
When an STS user requests this option, only the CA will be able to hear the user's voice, not the other party.
True Caller ID
If you subscribe to Caller ID through your local telephone company, you can receive the same service through Georgia Relay. When a person calls you through Georgia Relay, their name and number will appear on your telecommunications devise, rather than Georgia Relay's Caller ID information. If Caller ID information is blocked, or if the call is out of the area or caller information is unavailable, you will receive a message to that effect.
Directory Assistance
Upon request, Georgia Relay can access directory assistance for local and nationwide telephone numbers. Once the number is obtained, the Georgia Relay CA can place the call for the Relay user. Please note that normal directory assistance charges will apply.
900 Pay-Per-Call
TTY users can place these calls by dialing 7-1-1 and letting the CA know that they want to make a 900 pay-per-call. Creating a Georgia Relay Customer Profile gives Relay users the option to permanently block these calls.
Voice Mail and Answering Machine Retrieval
TTY users can have their voice mail or answering machine messages retrieved through Georgia Relay. To request this service, simply tell the CA you want to listen to your messages or give him or her your access code, if required.
Spanish-to-Spanish and English-to-Spanish Translation
Georgia Relay makes it easy for Spanish- and English-speaking Georgia Relay users to call one another by phone. Other features for Spanish users include STS and pay-per-call.
Conference Calls
Whether using traditional relay, CapTel, Speech-To-Speech, Internet Relay, Video Relay, or almost every Georgia Relay calling feature, you can make conference calls.
TTY to TTY with Voice Intercept
When a TTY user calls with a prepaid phone card or calls another TTY user at a location where an operator or automated answering service first answers the phone, he or she may place the call through Georgia Relay. The Georgia Relay CA makes the connection according to the voice that first answers the phone, or the automated prompts, and then connects the two lines, so the call can continue TTY to TTY.
Turbo Code
On TTYs with the Turbo Code feature, the Relay user can send information at the same speed which it is typed. The user also can interrupt, resulting in a more natural conversation flow.
Prepaid Calling Cards
Through Georgia Relay's service provider, Hamilton Relay, you can purchase long distance minutes that can be used to make Georgia Relay calls. The card can be used from any telephone, but only for Relay calls. To learn more or to buy cards, contact Hamilton Relay Customer Service, 1-866-694-5824 (voice/TTY).