CapTel®

Developed by Ultratec and available exclusively through Georgia Relay, CapTel works like any other phone―with one important difference. Using the latest in voice recognition software, CapTel displays every word the caller says. So you can hear what’s being said―and read the captioned conversation on a bright display screen. Best of all, the CapTel captioning service is free.

You can benefit from CapTel if you are:

• An amplified phone user
  
• Hard of hearing
  
• A late-deafened adult
  
• Deaf with understandable speech
  
• Someone with a cochlear implant
  
• A Voice Carry-Over (VCO) user

Get a CapTel phone for just $99!

To use CapTel, you need a Captioned Telephone (available only through Georgia Relay).

For a limited time only, Georgia residents can purchase a CapTel phone for just $99! Click here to download an order form.

Free phones are available through the Georgia Telecommunications Equipment Distribution Program for those who qualify medically and financially (click here for more information).

To request a Georgia Relay CapTel brochure or to learn more about CapTel service, call 1-866-694-5824 (voice/TTY) or e-mail garelay@hamiltonrelay.com. For general CapTel information, visit www.captionedtelephone.com.

To make a CapTel call:

1. Using your CapTel phone, dial the number you wish to call. (As you dial, your CapTel phone will automatically connect to a captioning service.)
   
2. When the person you are calling answers, you can listen―and respond―directly to him or her. Behind the scenes, a specially trained operator at the captioning service will use voice-recognition technology to convert everything the other person says into written text.
   
3. As the other person speaks, a text version of his or her words will appear on the display screen of your CapTel phone. You can voice your response at any time (with CapTel, there’s no need to wait for cues from the operator).
   
4. The conversation will continue in this manner until the call is finished.
   Note: By law, CapTel operators maintain absolute confidentiality about all conversations.

To receive a CapTel call:

1. The person calling you will dial 1-877-243-2823 to reach the captioning service and enter your phone number when prompted.
   
2. Your CapTel phone will audibly ring and the display will flash.
   
3. Pick up the handset. There will be slight pause while the captioning service connects to your CapTel phone (during this time your display will read, “Waiting for Captions”).
   
4. Begin speaking when you are prompted to do so.

To call a CapTel user (hearing users):

• Dial 1-877-243-2823 to reach the captioning service.
  
• When prompted, enter the phone number of the person you wish to call.
  
• Wait until the call is connected to begin speaking.
  
• The conversation will continue just like a standard phone call. The person you’re calling will be able to listen and respond directly to you.