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FEATURES

Georgia Relay Customer Profile

Voice Users

TTY (Text Telephone)

VCO (Voice Carry-Over)

Mobile Captions Service (MCS)

HCO (Hearing Carry-Over)

STS (Speech-To-Speech)

VRS (Video Relay Service)

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Additional Features

Customer Service

TTY (Text Telephone)

People who are deaf, hard of hearing or speech disabled typically use a TTY to make calls through Georgia Relay. A TTY looks much like a standard telephone, except for a typewriter-style keyboard with letters and numbers, a text screen and a printer.

After dialing 7-1-1, Georgia Relay's easy-to-remember number, the TTY user gives the Georgia Relay Communications Assistant (CA) the phone number of the person or business being called. As the call progresses, the CA voices the TTY user's text and types the words of the standard phone user to the TTY user, relaying the conversation back and forth.

This feature allows a Georgia Relay VCO user with two telephone lines to use one line for speaking directly to the person being called, and the other line for receiving the text of that person's side of the conversation.

To make a traditional TTY call (a Georgia Relay Customer Profile is highly recommended for TTY users and will streamline the following steps):

  1. Dial 7-1-1 or 1-800-255-0056 to reach Georgia Relay.
  2. Georgia Relay will send the following automated message to your TTY: "GTRS CA #XXXX (M/F) NBR PLS Q GA." The (M/F) identifies the CA as either male or female.
  3. Type the area code and telephone number of the person you are calling, along with any special calling instructions or information. Then type, "GA" (Go Ahead).
  4. The CA will relay your conversation word for word unless you instruct him or her to use ASL (American Sign Language) translation.
  5. Remember to say "Go Ahead" ("GA" on your TTY screen), each time you finish your part of the conversation so the other person can respond to you.
  6. All typed messages in parentheses ( ) indicate that the CA is communicating with you directly, for instance, relaying a sound that was heard or letting you know the other person has hung up.
  7. Continue with your call. When you are ready to end your call, type "SK" (Stop Keying). If you want to make another Relay call after your conversation is finished, stay on the line and the CA will assist you.